Refund policy

Yargullen Flower Farm

Yargullen Flower Farm supplies fresh, seasonal flowers and seeds. Due to the nature of our products, the following policy applies to all purchases made online, at markets, or through wholesale ordering.

Fresh Flowers (Wholesale Orders & Market Bunches)

Because fresh flowers are perishable, all flower sales are final sale.

This includes:

  • Wholesale flower orders

  • Market bunches

  • Farm-gate or pop-up sales

We do not accept returns or offer refunds for:

  • Change of mind

  • Over-ordering or unused flowers

  • Event or preference changes

Flower Quality

Our flowers are harvested, graded, and packed with care to ensure freshness at the time of sale or collection.

As a seasonal flower farm, natural variations in colour, size, stem length, and bloom stage are normal and expected.

Reporting a Flower Issue

If there is an issue with your flowers, please contact us within 24 hours of collection or delivery.

Include:

  • Proof of purchase

  • A description of the issue

  • Clear photos taken on the day of receipt, before conditioning or arranging

Claims submitted after 24 hours cannot be assessed.

Eligible Flower Claims

At our discretion, we may offer a replacement or credit if flowers are:

  • Incorrectly supplied (wrong variety or quantity)

  • Significantly damaged at the time of receipt

Not Covered (Flowers)

We do not accept claims for:

  • Natural or seasonal variation

  • Weather-related growing impacts

  • Improper handling, storage, or conditioning after receipt

  • Flowers that have been used, arranged, or processed

Flower Refunds

Approved claims will be resolved by:

  • A replacement (subject to availability), or

  • A store credit

Cash refunds are not offered for fresh flowers.

Seeds

Seed Sales

Seeds are a non-perishable product. We do not accept returns for:

  • Change of mind

  • Incorrect variety selection

  • Opened seed packets

Incorrect or Damaged Seed Orders

If your seed order is incorrect or arrives damaged, please contact us within 7 days of delivery with proof of purchase and photos.

Germination Disclaimer

Seed performance depends on many factors outside our control, including soil, climate, watering, planting time, and care.

For this reason, we do not guarantee germination rates and cannot offer refunds based on germination outcomes.

Seed Refunds

If a seed claim is approved, we may offer:

  • A replacement seed packet, or

  • A store credit

Cash refunds are not provided unless required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.

Acceptance

By purchasing from Yargullen Flower Farm, you agree to this Returns & Refunds Policy.