Terms of service

Terms of Service

Yargullen Flower Farm

This website is operated by Yargullen Flower Farm. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or website for any unlawful or unauthorised purpose.

2. Products & Availability

All products are subject to availability.

As a seasonal flower farm, availability may vary due to weather, growing conditions, and harvest timing. We reserve the right to:

  • Limit quantities

  • Substitute varieties where necessary

  • Cancel or adjust orders if supply is affected

If we are unable to fulfil an order as placed, we will contact you to discuss available options.

3. Pricing & Payment

All prices are listed in Australian Dollars (AUD).

Prices may change without notice due to seasonal availability or production costs.

Payment must be received in full before orders are dispatched or collected, unless otherwise agreed in writing.

4. Order Acceptance & Cancellations

Placing an order does not guarantee acceptance.

We reserve the right to cancel or refuse any order, including where:

  • Products are unavailable

  • There is an error in pricing or product information

  • Payment has not been received

Once an order for fresh flowers has been confirmed, it cannot be cancelled or refunded due to the perishable nature of the product.

5. Fresh Flowers (Wholesale & Market Sales)

Fresh flowers are sold as a perishable product.

Natural variations in colour, size, stem length, and bloom stage are normal and expected.

By purchasing fresh flowers from Yargullen Flower Farm, you acknowledge and accept:

  • Seasonal variation

  • Field-grown characteristics

  • That all flower sales are final, as outlined in our Returns & Refunds Policy

6. Seeds

Seeds are sold as a non-perishable product.

Seed performance can be affected by factors outside our control, including climate, soil conditions, watering, planting methods, and timing.

For this reason:

  • We do not guarantee germination rates

  • Refunds are not offered based on germination outcomes

Incorrect or damaged seed orders must be reported within 7 days of receipt.

7. Delivery & Collection

Responsibility for products transfers to the customer once:

  • An order has been collected, or

  • Delivery has been completed

Customers are responsible for ensuring flowers are conditioned and stored correctly upon receipt.

We are not responsible for quality issues resulting from:

  • Missed deliveries

  • Delays outside our control

  • Improper handling after receipt

8. Accuracy of Information

We strive to ensure all product descriptions, pricing, and images are accurate.

However, we do not guarantee that all information on this website is error-free. We reserve the right to correct errors or omissions at any time without notice.

9. Wholesale Accounts

Wholesale purchasing is available to approved customers only.

We reserve the right to:

  • Approve or decline wholesale applications

  • Suspend or revoke wholesale access at our discretion

Wholesale customers must comply with all ordering, payment, and cut-off requirements communicated at the time of ordering.

10. Intellectual Property

All content on this website, including text, images, and branding, is the property of Yargullen Flower Farm and may not be reproduced without permission.

11. Limitation of Liability

To the maximum extent permitted by law, Yargullen Flower Farm shall not be liable for any loss or damage arising from the use of our website or products, except where required under Australian Consumer Law.

12. Australian Consumer Law

Nothing in these Terms limits your rights under Australian Consumer Law.

13. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Any changes will take effect once published on our website.

14. Contact Information

For questions about these Terms, please contact us via our website.